In today's competitive business world, the voice of the customer is the most important indicator of an organisation's success. Customer feedback is more than just a data collection tool, it's a way to build a strong relationship based on trust and transparency with customers. Whether in the form of surveys, product reviews, or digital assessments, they provide valuable insights into the user experience. By listening to and analysing customer feedback, businesses can identify the strengths and weaknesses of their products and services, and develop strategies to improve performance and increase satisfaction. In this article, we will explain the customer feedback option and how to use it to enhance your experience and make it easier and simpler

In order to be able to see customer reviews and feedback about their experience, we do the following:

1- Log in to your account (the steps were explained in a previous article)

https://helpdesk.aurmenu.com/en/article/82-How-to-log-in-to-your-account

2- Show you the main window

3- Choose the customer rating option from the top bar of the application

4- Click on the customer feedback option

*Picture for illustration

*Image taken from the web

*Picture by Android device

5- A window appears containing each customer's responses, name, email address, and rating

*Image for illustration 

*Image taken from the web 

*Photo by Android device

By following these steps, you can effectively access and analyse customer reviews to continuously improve your customer service and experience.